Community Service Specialist


Social & Special Programs

Reports to 

Project Coordinator

Job Summary

Under general supervision and in accordance with funding source regulations and agency/program guidelines responsibilities include: conduct customer assessment, intake and eligibility determination for emergency services (i.e. food, clothing, rent/mortgage assistance, vision/dental assistance, household items and seasonal gift baskets) and rental, mortgage and utility assistance; leverage community resources; provide referrals on other related agency and community services; collect and enter customer information into online portal; type and/or prepare correspondence as required; collect and maintain data and prepare program reports; participate in Neighborhood Development initiatives; attend and assist with community group meetings and other related events; some evening/weekend hours required (i.e. tenant councils, neighborhood block clubs, city ward, public town hall etc.); attention to detail; customer service skills; perform other related duties as assigned


Completion of an Associate Degree in social services, social work, community services technology or related field; and at least one (1) year work experience in human/social services (i.e. client assessment, intake, eligibility determination, community resources leveraging, community organizing etc.); computer aptitude (Microsoft Applications); possession of valid State of Ohio Driver’s License and transportation. Fingerprinting and background checks conducted. Summit County residency

Pay rate

$14.72 per Hour /$1,177.60 bi-weekly, (Pay Level 7)


Medical, Life, Dental, Prescription, 403-b Retirement Plan with employer match, Paid Holidays, Employee Assistance Program and other benefits as applicable to work classification

Classification/FLSA Status

Regular, Full-time, Year-around and Non-Exempt


8/26/2021-  Continuous until filled


Community Action Akron Summit
Human Resources Department
55 East Mill Street                                     
Akron, Oh 44308

Or, E-mail Resume to: resumes@ca-akron.org


Applicants selected for an interview will be contacted.  Applications/resumes are kept on file for 6-months.