Community Support Specialist


Social & Special Programs

Reports To

Project Coordinator

Job Summary

Under general supervision and in accordance with funding source regulations and agency/program guidelines responsibilities include: conduct customer assessment, intake and eligibility determination for emergency services (i.e. food, clothing, rent/mortgage assistance, vision/dental assistance and other household items) and utility assistance (i.e. Home Energy Assistance Program [HEAP]—Winter and Summer Crisis Programs and PIPP); assist with leveraging community resources to meet the needs of customer; provide referrals to customers on other related agency and community services; enter customer information in computer files; type and/or prepare correspondences as required; collect data and prepare program reports; attend and assist with community group meetings (i.e. tenant councils, neighborhood block clubs, etc.) provides oral/written reports on all such meetings attended; participate in community outreach and Neighborhood Development initiatives; assist community groups concerned with social problems; assist low income residents in developing skills, resources, etc. for self-sufficiency; assists in and/or develops programs/concepts for community residents (e.g., block clubs, youth groups, fundraisers, etc.); perform other related duties as assigned.


Completion of an Associate Degree in social services, social work, community services technology or related field; and at least one (1) year work experience in human/social services (i.e. client assessment, intake, eligibility determination, community resources leveraging, neighborhood outreach, etc.); computer aptitude (Microsoft Applications); possession of valid State of Ohio Driver’s License and transportation. Fingerprinting and background checks conducted. Summit County residency.

Pay Rate

$13.87 Per Hour (Pay Level 7, Hire Rate)


Medical, Life, Dental, Prescription, 403-b Retirement Plan with employer match, Paid Holidays, Employee Assistance Program and other benefits as applicable to work classification.

Classification/FLSA Status

Regular, Full-time, Year-around and Non-Exempt


11/09/2018- 11/27/2018

Send Resume/Application To:

Community Action Akron Summit
Human Resources Department
55 East Mill Street
Akron, Ohio 44308
Or, E-mail Resume to resumes@ca-akron.org

NO PHONE CALLS. Applicants selected for an interview will be contacted. Applications/resumes are kept on file for 6-months.

For employment opportunities and other agency information visit www.ca-akron.org