Intake Specialist

job description

Under direction, process energy assistance applications for Home Energy Assistance Program (HEAP), Percentage of Income Payment Plan (PIPP), HEAP Summer & Winter Crisis, Fuel Fund, and Low-Income Household Water Assistance Program (LIHWAP). Conduct eligibility, customer interviews; calculate income; verify utility accounts with appropriate energy suppliers, account status, work and income history, citizenship and additional resources/documentation, as applicable; prepare and submit necessary documentation for approval determination; issue notices of determination to customers; assist with education to general public of services available services and eligibility requirements; provides assistance to assigned supervisor; types and/or prepares various correspondence, collects data and prepares reports; files records and correspondence; receives and responds to phone calls; other related duties as required.


Energy Assistance – Home Energy Assistance Program (HEAP), Percentage of Income Payment Plan Plus (PIPP) and Low-Income Household Water Assistance Program (LIHWAP)


High School Diploma or equivalent and six (6) months demonstrated office experience or equivalent combinations of training and experience; computer literacy; possession of valid State of Ohio Driver’s License and transportation; Position requires minimal local travel; Post employment physical and criminal background checks conducted


$14.52 per hour / $1,161.60 Bi-weekly & $15.02 per hour / $1,201.60 following successful completion of 6-month probation (Pay Level 6)


Regular, Full-time, Non-exempt


Medical, Life, Dental, Prescription, 403-b Retirement Plan with employer matching, Paid Holidays, Employee Assistance Program and other benefits as applicable to work classification


09/01/2021 - Continuous until filled


Complete an application to express interest. Application found at www.ca-akron.org

Send resumes/applications to          

Community Action Akron Summit
Human Resources Department
55 East Mill Street                            
Akron, OH 44308
Or, E-mail Resume to: resumes@ca-akron.org

NO PHONE CALLS. Applicants selected for an interview will be contacted. Applications/resumes are kept on file for 6-months. This position is subject to Ohio Association of Public Schools Employees - Local 146 Participation