Intake Specialist


Social & Special Programs

Reports to

Project Coordinator

Job Summary   

Under direction, utilizes key board to enter information in computer programs; conducts customer interviews; calculates income and processes necessary HEAP and Percentage of Income Payment Plan intake forms; verifies utility accounts with appropriate energy suppliers; issues notices of determination to customers; prepares and submits necessary documentation; educates general public of services available; provides assistance to assigned supervisor; types and/or prepares various correspondence, collects data and prepares reports; files records and correspondence; receives and responds to phone calls; other related duties as required.


Completion of secondary education and six (6) months demonstrated office experience or equivalent combinations of training and experience; computer literacy; possession of valid State of Ohio Driver’s License and transportation;   Fingerprint & Background checks conducted. Summit County Residency.                 

Pay Rate               

$13.57 per hour (Level 5)


Paid Holidays, medical, dental and other benefits


Regular, Full-Time, Non-Exempt, Year-round


09/01/2021 - Continuous until filled

Send resumes/applications to          

Community Action Akron Summit
Human Resources Department
55 East Mill Street                            
Akron, OH 44308
Or, E-mail Resume to: resumes@ca-akron.org

NO PHONE CALLS. Applicants selected for an interview will be contacted.  Applications/resumes are kept on file for 6-months.

Equal Opportunity Employer