job description
Under direction, process energy assistance applications for Home Energy Assistance Program (HEAP), Percentage of Income Payment Plan (PIPP), HEAP Summer & Winter Crisis, Fuel Fund, and Low-Income Household Water Assistance Program (LIHWAP). Conduct eligibility, customer interviews; calculate income; verify utility accounts with appropriate energy suppliers, account status, work and income history, citizenship and additional resources/documentation, as applicable; prepare and submit necessary documentation for approval determination; issue notices of determination to customers; assist with education to general public of services available services and eligibility requirements; provides assistance to assigned supervisor; types and/or prepares various correspondence, collects data and prepares reports; files records and correspondence; receives and responds to phone calls; other related duties as required.
DEPARTMENT/PROGRAM
Energy Assistance – Home Energy Assistance Program (HEAP), Percentage of Income Payment Plan Plus (PIPP) and Low-Income Household Water Assistance Program (LIHWAP)
REQUIREMENTS
High School Diploma or equivalent and six (6) months demonstrated office experience or equivalent combinations of training and experience; computer literacy; possession of valid State of Ohio Driver’s License and transportation; Position requires minimal local travel; Post employment physical and criminal background checks conducted
HIRE Rate
$14.52 per hour / $1,161.60 Bi-weekly & $15.02 per hour / $1,201.60 following successful completion of 6-month probation (Pay Level 6)
CLASSIFICATION
Regular, Full-time, Non-exempt
BENEFITS
Medical, Life, Dental, Prescription, 403-b Retirement Plan with employer matching, Paid Holidays, Employee Assistance Program and other benefits as applicable to work classification
POSTING DATES
09/01/2021 - Continuous until filled
EMPLOYMENT APPLICATION
Complete an application to express interest. Application found at www.ca-akron.org
Send resumes/applications to
Community Action Akron Summit
Human Resources Department
55 East Mill Street
Akron, OH 44308
Or, E-mail Resume to: resumes@ca-akron.org
NO PHONE CALLS. Applicants selected for an interview will be contacted. Applications/resumes are kept on file for 6-months. This position is subject to Ohio Association of Public Schools Employees - Local 146 Participation
EOE