Case Manager (Help Line)


Under general direction, ensures callers who access the Call-in and Referral Center Help Line receive a high standard of care response (intake, assessment, counseling, needed treatment referrals and follow-ups). The Case Manager conducts assessments of callers based on the needs identified, arranges treatment options (referrals) and monitors multiple services from service providers to best serve callers. Responsibilities and essential duties include: provide a point of support and reassurance for callers; engage in highly confidential and sensitive interactions with callers; manage calls from individuals related to substance abuse and other declared crisis; triage calls and assess needs based on information gathered from callers; identify potential and appropriate resources to meet callers’ needs; connect callers with needed services, service providers and/or professionals; maintain regular contact with provider agencies; maintain a complete inventory of service programs for quality referrals and assistance; provide callers with accurate information about treatment options; follow-up with provider agencies to track callers’ follow through with appointments based on referrals; assist with data entry into online HUB database (Care Coordination System); conduct home visits, as required, attend and participate in meetings; assist with projects, as assigned; assist with monthly reports and reports to funder source(s); perform other related duties, as assigned


Pathways HUB Community Action (HUB)


Completion of a four-year degree in social work, or related field with two (2) years of social work or case management experience; must have an active Licensed Social Worker (LSW) licensure or be a Licensed Chemical Dependency Counselor II or III; knowledge of social work principles and techniques; proficient computer/word processing aptitude (i.e. ability to work in MS Applications such as MS Word, Excel, Outlook); excellent organizational and customer service skills, ability to prioritize workload and meet deadline; valid State of Ohio Driver’s License and transportation (minimal travel may be required for training); criminal background checks conducted.


$22.66 Per Hour /$1,812.80 Bi-weekly/$47,132.80 Annualized (Pay Level 10)


Regular, Full-time, Non-Exempt, Year-around, Monday – Friday, 8:00 a.m. – 5:00 p.m.


Medical, Life, Dental, Prescription, 403-b Retirement Plan with employer matching, Paid Holidays, Employee Assistance Program and other benefits as applicable to work classification


05/02/2022 - Continuous until filled


Complete an application to express interest. Application for employment found here


Community Action Akron Summit
Human Resources Department
55 East Mill Street                                     
Akron, OH 44308

Or, E-mail Resume to: resumes@ca-akron.org


We appreciate your interest in Community Action Akron Summit. If you are selected for an interview, you can expect a phone call or an email from Human Resources. Applications are retained for up to six months.