Under general direction, serves as Quality Assurance Coordinator to ensure established quality standards and program compliance for water and wastewater assistance eligibility are achieved through ongoing monitoring, applications review, and proposing measures to correct or improve processes and service delivery. Responsibilities and essential job duties include: assist with the program maintaining a standard of excellence; track, collect, verify participants data and activity records; monitor activities involved with the LIHWAP (compliance, quality, customer service); conduct reviews of client files; review online and mailed applications processed for appropriateness of approvals and/or denials; provide technical assistance to staff and others, as needed; maintain program record-keeping; provide communication to program and/or administrative staff and participants; utilize word processing and/or computer equipment in performance of duties; assist with day-to-day operations and other projects, as assigned; compose documents; assist in preparation of statistical reports, presentations, memos, and other related documents and functions; perform other related duties, as assigned
Utility Assistance / Low Income Household Water Assistance Program (LIHWAP)
Completion of four-year degree in Social Services, Business Management or related field; minimum two years of related experience (program monitoring, tracking and providing training and technical assistance); proficient computer/word processing aptitude (i.e. ability to work in MS Applications such as MS Word, Excel, Outlook); excellent organizational skills, ability to manage multiple projects, prioritize workload and meet deadline; valid State of Ohio Driver’s License and transportation (minimal travel may be required for training); criminal background checks conducted.
$37,772.80 - $47,195.20 Annualized (Pay Level 24) / Commensurate with experience
Regular, Full-time, Non-exempt, Year-around/12-months Monday – Friday, 8:00 a.m. – 5:00 p.m.
Medical, Life, Dental, Prescription, 403-b Retirement Plan with employer matching, Paid Holidays, Employee Assistance Program and other benefits as applicable to work classification
05/02/2022 - Continuous until filled
Complete an application to express interest. Application for employment found here.
SEND RESUMES/APPLICATIONS TO
Community Action Akron Summit
Human Resources Department
55 East Mill Street
Akron, OH 44308
Or, E-mail Resume to: email@example.com
NO PHONE CALLS PLEASE.
We appreciate your interest in Community Action Akron Summit. If you are selected for an interview, you can expect a phone call or an email from Human Resources. Applications are retained for up to six months.