Utility Assistance / Low Income Household Water Assistance Program (LIHWAP)
Under general direction, serves as Quality Assurance Coordinator to ensure established quality standards and program compliance for water and wastewater assistance eligibility are achieved through ongoing monitoring, applications review, and proposing measures to correct or improve processes and service delivery. Responsibilities and essential job duties include: assist with the program maintaining a standard of excellence; track, collect, verify participants data and activity records; monitor activities involved with the LIHWAP (compliance, quality, customer service); conduct reviews of client files; review online and mailed applications processed for appropriateness of approvals and/or denials; provide technical assistance to staff and others, as needed; maintain program record-keeping; provide communication to program and/or administrative staff and participants; utilize word processing and/or computer equipment in performance of duties; assist with day-to-day operations and other projects, as assigned; compose documents; assist in preparation of statistical reports, presentations, memos, and other related documents and functions; perform other related duties, as assigned
Completion of four-year degree in Social Services, Business Management or related field; minimum two years of related experience (program monitoring, tracking and providing training and technical assistance); proficient computer/word processing aptitude (i.e. ability to work in MS Applications such as MS Word, Excel, Outlook); excellent organizational skills, ability to manage multiple projects, prioritize workload and meet deadline; valid State of Ohio Driver’s License and transportation (minimal travel may be required for training); criminal background checks conducted.
$34,985.60 - $43,700.80 Annualized (Pay Level 24) /Commensurate with experience
Medical, Life, Dental, Vision, Prescription, 403(b) Retirement Plan with employer matching, Paid-Time Off (PTO); Paid Holidays, Employee Assistance Program (EAP) and other benefits as applicable to work classification
Regular, Full-Time / Non-Exempt
Year-around / Monday–Friday / 8:00 a.m.–5:00 p.m.
05/02/2022 – Continuous until filled
SEND RESUMES/APPLICATIONS TO
Community Action Akron Summit
Human Resources Department
55 East Mill Street
Akron, OH 44308
Or, E-mail Resume to: firstname.lastname@example.org
NO PHONE CALLS
Applicants selected for an interview will be contacted. Applications/resumes are kept on file for 6-months.
Equal Opportunity Employer