Winter Home Energy & Water Service Assistance Programs Ending March 31

Mar 26, 2024

Eligible Akron and Summit County residents must apply by March 31, 2024, for assistance through the critical emergency programs Home Energy Assistance Winter Crisis Program (HEAP) and Low-Income Household Water Assistance Program (LIHWAP).

The programs, administered through Community Action Akron Summit, assist residents in maintaining water and utility services.

LIHWAP ensures continued access to clean and safe water for those facing financial hardship. The program aims to prevent disconnections and ensure uninterrupted access to this essential resource. Possible assistance is based on federal funding levels, number of household residents, and total household income. Direct payments to the resident's utility provider are made if assistance is approved.

Water assistance is available for crisis situations such as past-due water and sewer bills, disconnection of water and sewer service, danger of service termination, or need to establish a new service or transfer an existing service. Click here for more eligibility information.

The HEAP Winter Crisis Program, offered through the Ohio Department of Development, helps eligible residents maintain utility service if they are threatened with disconnection, have been disconnected, need to establish new service, need to pay to transfer service, have or want to set up a percentage-of-income payment plan or have 25% (or less) supply of bulk fuel in their tank maintain their utility service. Residents with a gross income at or below 175% of the federal poverty guidelines may qualify for assistance. Visit this link for more information on the program.

To apply for assistance, residents must schedule an appointment with Community Action staff by visiting or calling 330-436-0261.

At the time of the appointment, all necessary documentation must be submitted. If any required documentation is missing during an appointment, the assistance will be delayed until documentation is received. An appointment no-show may result in utilities being shut off.