About Energy Assistance


The Winter Crisis Program (WCP) assists low-income households in danger of having their gas or electric utilities disconnected, have already had service disconnected, or those with bulk fuel tanks that are 25% or less of its fuel supply. The HEAP winter crisis program runs from Nov. 1, 2019 until March 31, 2020. CA serves income-eligible households in Summit who are at or below 175% of the federal poverty guideline.

Through the Summer Crisis Program (SCP), assistance is made to eligible households with an electric utility payment. Individuals with documented chronic medical condition or over sixty years old may be eligible for an air conditioner or fan if one has not been received in the prior three years.   The Summer Crisis Program is available from July 1st through August 31st.

Throughout the year, Community Action Akron Summit also enrolls and/or re-verifies gas and electric utility customers in the Percentage of Income Payment Plan (PIPP).  

PIPP is an extended payment arrangement that requires regulated gas and electric companies to accept payments based on a percentage of the monthly household income.

New PIPP enrollment requires a face-to-face appointment, but re-verification for PIPP does not.

For your convenience may complete the Energy Assistance Application on-line by following through the online portal below.  


If you would like to schedule an appointment, income eligible Summit County residents may call the HEAP appointment line at 330-436-0261 or schedule appointment online at https://capappointments.com.   

You may also drop off or mail the completed application and all required documentation to:

Community Action Akron Summit 
670 W. Exchange Street 
Akron, Ohio 44302